Telephoning + Audio CD

Διδακτική σειρά για τον επαγγελματικό χώρο και τον κόσμο των επιχειρήσεων!
Telephoning works with the skills and language required to conduct successful phone calls in English.

The units cover:

focus on listening
making calls
receiving calls
receiving and leaving messages
dealing with problems
conference calls

Six core units contain:

warmer to raise awareness of the skills involved in effective communication and to introduce different strategies for developing these skills.
presentation and practice of core language connected to each skill.
over to you, which allows students to apply what they have learned to their real-life work situation.

In addition:

a needs analysis helps learners think about their strengths and weaknesses in English and identify and prioritize their learning needs
a personal learning journal helps students monitor their learning during the course
a review helps consolidate the language work students have done in each unit
a reference section lists the vocabulary, grammar and phrases covered in each unit
an answer key, including suggested answers and audio scripts

Telephoning is designed for classroom use but is also suitable for self-study.