GETTING PAST NO: NEGOTIATING WITH DIFFICULT PEOPLE PB – ROGER FISHER-WILLIAM URY

We all want to get to yes, but what happens when the other person keeps saying no? How can you negotiate successfully with a stubborn boss, an irate customer, or a deceitful coworker? In Getting Past No, William Ury of Harvard Law School s Program on Negotiation offers a proven breakthrough strategy for turning adversaries into negotiating partners. You ll learn how to: – STAY IN CONTROL UNDER PRESSURE – DEFUSE ANGER AND HOSTILITY – FIND OUT WHAT THE OTHER SIDE REALLY WANTS – COUNTER DIRTY TRICKS – USE POWER TO BRING THE OTHER SIDE BACK TO THE TABLE – REACH AGREEMENTS THAT SATISFY BOTH SIDES NEEDS Getting Past No is the state-of-the-art book on negotiation for the twenty-first century. It will help you deal with tough times, tough people, and tough negotiations. You don t have to get mad or get even. Instead, you can get what you want!